| All warranty items must recieve an Return Authorization number. The customer is responsible for all shipping costs, shipping the product back to us and also the return shipping to the customer. No package without an RA number will be accepted back. The basic warranty policy is repair or replace at the manufacturer's discretion. The manufacturer's word is final on warranty decisions. As the manufacturer or local rep must decide what does and does not qualify for warranty, any item may take anywhere from 1-3 weeks to be warrantied. If the item is not deemed as a warranty the original item will be shipped back to the customer.
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